I am still having trouble with this handset. Icons disappear from the main screens, apps move from SD card back to the phone, wi-fi and bluetooth turns itself off. Recently, after the wi-fi turned itself off and I hadn't realised, I used up all my data allowance in two weeks, leaving me without data for the rest of the month! I've had this handset since August, is it too late to have it exchanged for one that actually does what you want it to?!?
Hi Kelly, I'm getting to the end of my tether with this phone!
I've done hard and soft resets, I've stopped using my preferred Easy Mode, but still app icons disappear, apps move from the SD disc back to the phone and the wi-fi turns itself off so I use up all my data allowance.
Is this just a bad phone or is it faulty?
I went to use Amazon music today and the app was totally missing from all screens and only reappeared in the "other apps" screen once I restarted the phone!
Sorry to hear that, I understand how frustrating that is! Everything your describing is typical of a software fault with the handset itself, have you tried a factory reset yet? when that happened to me I did a complete reset and then once my phone was back up and running I used the phone to store apps and my SD card to store the media data and since then it seemed to work. A reset should also sort out the issue with the Wi-Fi dropping out, again this is something that can happen when the software has decided that it doesn’t want to play nice anymore.
Let me know if you want me to check out the mobile data on your account and ill private message you to grab some account info
If you are not within the 14 day grace period I can’t swap the handset out for you, however I can get it booked in?
If the repairs centre states that it’s a hardware fault they will arrange to swap this over.
If you would like me to book this in for you, please let me know and I’ll get some information from you and we can get it booked in. or alternatively you can book it in yourself, if you log into your online account and select phone help you can book it in from there.