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dazzler1979
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Samsung J3 disconnecting from wifi

so just discovered my daughters j3 has used a month worth of data in 2 days due to her phone automatically disconnecting from the wifi at home. Not impressed.

Can anyone help wth this.

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Forum Team
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Re: Samsung J3 disconnecting from wifi

Hi dazzler1979,

Thanks for your post on the Community Forum and welcome. I'm sorry that you've been charged for going over data on your daughters phone.

Please see the suggestions below for ways to manage your data usage:

  • Use the Virgin Mobile Your Account app to keep track of your data usage balance (Install from your app store)
  • Login to Your Account online to view Recent Usage
  • Settings > Data traffic management > Traffic reminder settings > Monthly data limit > manually enter your package's limit
  • Settings > Data traffic management > Traffic reminder settings > When over monthly limit > select 'Disable mobile data'
  • Set up each of your apps, app store and OS to only update when connected through WiFi
  • Download a third party app that will track your data usage

Also, please see our online Help & Support page: Managing Your Account for Virgin Mobile. You can also request for a cap to placed on the mobile. The lowest cap is £50 and you can get in touch with us direct to arrange this on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).

 

Kind regards,

Terri

Virgin Media Forum Team


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dazzler1979
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Re: Samsung J3 disconnecting from wifi

thanks for that but what is the reason for it disconnecting from the wifi.

is there anything in the phone settings?

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