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Paperboy
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Samsung J3 apps

I recently "upgraded" to a J3 and am having some problems with the apps. I have it on Easy mode as I find that better to use, but it does seem to mean that I keep losing app icons from the main screen to "other apps" leaving holes where they used to be. Also, I have to reset the notification blocks on them  DAILY. For example, I block notification from BBC sport, next day they are back on and I have a screen full of notifications! Also, somewhere along the line, the wifi got turned off, which I only found out when I got a message saying I had used up all my data allowance. Is there a way to fix these glitches, or is it just a crap phone?

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J0hn
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Re: Samsung J3 apps

its entry level but far from crap

id hard reset the phone firat to get rig of any setting you may have changed

Then

Make sure you've turned on Wi-Fi on your Samsung Galaxy J3 (2016).

From the home screen, tap Apps.
Swipe to and tap Settings.
Tap Wi-Fi.
Tap the Wi-Fi switch to ON if needed.
Make sure the wireless network password is correct.

If the wireless network password is incorrect or changes, your Samsung Galaxy J3 (2016) can't connect to the Wi-Fi network. Remove and reconnect to the network to make sure the password is correct.

From the home screen, tap Apps.
Swipe to and tap Settings.
Tap Wi-Fi.
Tap and hold the preferred, connected network.
Tap Forget network
Tap the network you want to connect to.
Enter the correct password, then tap CONNECT.
Perform a soft reset.

Leave your phone powered on.
Remove the battery. After 10 seconds, reinsert the battery.
Turn your phone back on.
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J0hn
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Re: Samsung J3 apps

Soft reset, pull the battery with the phone on

Hard reset go into settings, back up and reset reset phone, resets all data on the phone

Make sure you save you important stuff, contacts etc, not apps
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J0hn
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Re: Samsung J3 apps

its entry level but far from crap

id hard reset the phone firat to get rig of any setting you may have changed

Then

Make sure you've turned on Wi-Fi on your Samsung Galaxy J3 (2016).

From the home screen, tap Apps.
Swipe to and tap Settings.
Tap Wi-Fi.
Tap the Wi-Fi switch to ON if needed.
Make sure the wireless network password is correct.

If the wireless network password is incorrect or changes, your Samsung Galaxy J3 (2016) can't connect to the Wi-Fi network. Remove and reconnect to the network to make sure the password is correct.

From the home screen, tap Apps.
Swipe to and tap Settings.
Tap Wi-Fi.
Tap and hold the preferred, connected network.
Tap Forget network
Tap the network you want to connect to.
Enter the correct password, then tap CONNECT.
Perform a soft reset.

Leave your phone powered on.
Remove the battery. After 10 seconds, reinsert the battery.
Turn your phone back on.
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Paperboy
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Re: Samsung J3 apps

I was just about to do what you suggested, but have no idea how to perform a hard or soft reset. Can you explain, please?

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J0hn
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Re: Samsung J3 apps

Soft reset, pull the battery with the phone on

Hard reset go into settings, back up and reset reset phone, resets all data on the phone

Make sure you save you important stuff, contacts etc, not apps
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Forum Team
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Re: Samsung J3 apps

Hey Paperboy,

I’m so sorry to hear of the problems you having with the J3. I know that a recent software update has rolled out some glitches and J0hn is indeed correct, a soft reset should do the trick, however the handset you have is a sealed unit and does not have a removable battery this means that the soft reset will be slightly different the instructions for the J3 are below:

 

  • Press VOLUME down and hold in.
  • Then press in the POWER button.
  • Hold both keys in for 12 seconds or until the device powers down (turns off).
  • Restart the device as normal.

 

If this doesn’t work, factory reset you phone, please back up all your important data i.e. photos, videos, contacts etc.

To factory reset the J3 you can either:

 

  • Tap the APPS button.
  • Locate and select SETTINGS.
  • Locate and select BACK UP AND RESET.
  • Locate and select FACTORY DATA RESET.
  • Review the information provided.

 

If you have inserted SD™ card, select the Format SD™ card checkbox if you also want to delete the data on your microSD™ card.

Then, touch RESET PHONE.
 

NOTE: Once you format your microSD™ card, the data cannot be recovered.

 

Or preform a hard reset:

 

  • Switch the device off.
  • Once the device is powered down, press and hold the VOLUME UP key plus the HOME button and the POWER key until you see the Samsung logo.
  • You will see the ANDROID SYSTEMS RECOVER screen.
  • Using the volume keys to move down and highlight WIPE DATA/FACTORY RESET
  • Press the POWER key to accept.
  • On the next screen use the VOLUME key to go down and highlight YES – DELETE ALL USER DATA.
  • Then select this option with the POWER key.
  • On the next screen highlight REBOOT SYSTEM NOW.
  • Then select the option using the POWER key.
  • The phone will then be back to factory condition and you can reset the phone back up.

 

This should resolve the issue that you’re having, however if it doesn’t after this please let me know and we can have a look at this further

 

Thanks

 

Kelly

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Paperboy
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Re: Samsung J3 apps

Hi Kelly,

I have now sent back my phone for repair on two occasions, but after a short problem-free time, the old troubles crop up again. Only yesterday, my phone turned itself off and when I tried to restart it, it got stuck in a loop on the Samsung logo, so I had to take out the battery to get back in.

Apps are still moving themselves off my SD card, and the home screen often shows icons sitting on top of each other.

I've had nothing but problems with this phone from day one, and I now think it is time that Virgin sent me a replacement as I am not getting the service I am paying for.

Could you please advise.

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