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HodgesJunior
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Samsung A5 internet access via mobile

I upgraded my mobile web today as I was nearing my limit. I can access the web on WIFI but can no longer access web on mobile network. Checked all my settings and they look OK,  turn off WiFi I can't access web says working offline ERR_INTERNET_DISCONNECTED. What have I done ? I have some goodwill mobile web should be ok for data.

 

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katejo
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Re: Samsung A5 internet access via mobile

I am in London and have had no service all day. Now on wi fi at home which appears ok. There was a known problem earlier
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katejo
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Re: Samsung A5 internet access via mobile

Mine is still not working without WiFi. Have just got a new Samsung J5 and thought there was a fault but was told earlier that the problem was with Virgin. They had no idea how widespread it was or when it would be resolved !
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katejo
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Re: Samsung A5 internet access via mobile

Please let me know if you get a connection tomorrow. I will do the same.

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Travis_Bickle
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Re: Samsung A5 internet access via mobile

Not in the South West, are you? Only mobile data has been down all day for me between Bristol and Taunton.
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HodgesJunior
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Re: Samsung A5 internet access via mobile

In south wales
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katejo
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Re: Samsung A5 internet access via mobile

I am in London and have had no service all day. Now on wi fi at home which appears ok. There was a known problem earlier
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HodgesJunior
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Re: Samsung A5 internet access via mobile

Thanks will try in the morning again.

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katejo
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Message 6 of 15
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Re: Samsung A5 internet access via mobile

Mine is still not working without WiFi. Have just got a new Samsung J5 and thought there was a fault but was told earlier that the problem was with Virgin. They had no idea how widespread it was or when it would be resolved !
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HodgesJunior
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Re: Samsung A5 internet access via mobile

So its not just me? Phew hope they fix it soon

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katejo
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Re: Samsung A5 internet access via mobile

Please let me know if you get a connection tomorrow. I will do the same.
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katejo
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Re: Samsung A5 internet access via mobile

Mine seems to have recovered in the past hour or so. Have you got a connection Now?
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J0hn
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Message 10 of 15
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Re: Samsung A5 internet access via mobile

you may need to update the settings on the phone to access the internet. there is help on the website for this it the "Access point names you may need to update

Internet id:
Virgin Media mobile Internet
goto.virginmobile.uk

MMS/Picture mssg Id:
goto.virginmobiler.uk

the goto entries are ALL lower case and no spaces just as above
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