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Ekelly8888
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SYSTEM ERROR SO NO REPAIR TO MOBILE. DISABLED AND NEED A MOBILE

Sent mobile for repair after it stopped working on 8th May. After eight calls I am now told due to a system error it is being sent back to manufacturer and someone from repair team will call within a fortnight.

 

My mobile is under warranty as it is less than six months old.  And I desperately need a replacement mobile.

 

I have told Virgin I am disabled and housebound and can show proof of this.

 

I need to keep in contact with my home helps and carers.

 

How long before I get my mobile back or a replacement?

 

Why will no one tell me straight.  Meanwhile Virgin are still taking the money from my bank for a contract I cannot use.

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