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ladyk19
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SUSPENDED PHONE

I recently got suspended for a late phone bill and id paid the phone bill as soon as I could afford it. I firstly paid £43 5 days ago and got suspended again 3 days later as id exceeded my credit limit, so I paid a further £20. Line has still not been re connected. Also then today I've just paid £35 by direct debit!! So that's a £100 I've paid in a week and have still not been re connected!! I cant even call the 789 number to speak to someone because they've stopped all my calls! Absolutely fuming. Im only on a bloody £14 a month sim only contract. What do I do!
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enlli
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Re: SUSPENDED PHONE

If you have a Virgin landline you can phone 150 and select the mobile option

Else phone 0345 6000 789 from any other phone

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Forum Team
Forum Team
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Re: SUSPENDED PHONE

Hi ladyk19

Welcome to the community Smiley Happy

I'm really sorry to hear about the issues you've had with your bills and getting the service up and running again.

I've dropped you a PM with some more information - please respond to the PM directly and we'll get you some help with this.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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