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para890
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SM5 4AG Outages (2G and 3G) due to local mast issue

Bad Mobile service in my area SM5 4AG - for over two weeks, on and off, now sending / receiving texts and calls at home is a bit of a lottery. Reported twice now and was told on both occasions that it is local mast issue (intermittent outages) but the Virgin mobile rely on EE (I think) to solve the problem!!! This situation is impacted both mine and my wife's mobile service. I am sure we will be compensated in due course?!?!

How long before we can get our service working normally or should we look for another provider altogether?

[MOD EDIT: Subject heading changed to assist community]

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Superuser
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Re: SM5 4AG Outages (2G & 3G) due to local mast issue

Hi para890,

 

I'm afraid the EE service checker (as you correctly say, Virgin Mobile works on their network) shows no known network issues.

I would suggest that you give customer services a call back on 789.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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para890
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Re: SM5 4AG Outages (2G & 3G) due to local mast issue

This has been reported to Virgin Mobile twice now over the last couple of days and they confirm the issue was with the local mast! My phone works perferctly when I am not at home (SM5 4AG)!

 

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para890
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Re: SM5 4AG Outages (2G & 3G) due to local mast issue

sorry should have said 'last couple of days'
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para890
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SM5 4AG Outages (2G & 3G) due to local mast issue

Still not working!!!

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J0hn
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Re: SM5 4AG Outages (2G & 3G) due to local mast issue

Do a manual network search and if there is two virgin options first choose the lower case option, if no better retry and use the other option
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Forum Team
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Re: SM5 4AG Outages (2G & 3G) due to local mast issue

Hi para890

Welcome to the community Smiley Happy

I'm really sorry to hear about the service issues you've been having recently.

I just wanted to check if you're currently still having issues with this and if you've been in touch with the team since your last post?

Please pop back if you still need some assistance with this.

Many thanks

Mark Y
Forum Team

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