Hi all, if anyone can help that would be Tiptop I've a S5neo it keeps flashing mssgs "check back case" and "memory card unmounted" it's also changing the wallpaper when charging! Hope some of you guys can help thanks in advance!
Thanks for coming back to me. I'm disappointed to hear the factory reset hasn't made a difference. There is another recent thread here for exactly the same issue.
Some of the things the other member has tried:-
New SD card
Latest firmware update
No apps on phone at all
If you're not able to get another SD card to test then you could use your existing one in another compatible handset to see if the error message still appears.
If your phone is also changing the wallpaper when charging then it could be faulty firmware so please make sure this is the most up to date one.
Failing that, it's likely you have a faulty handset or card reader. You can call the team on 789 from a Virgin Mobile or 0345 6000 789 from any other phone to book in for a repair. You could also do this via your online account. Click here and go to 'Plan and device' and then 'Phone repairs'.
I hope you get the issue fixed soon. Please let me know how it all goes and just ask if you're unsure of anything.