My partner had a new mobile, new sim, new contract (pay monthly) recently. On Pay as you Go he had roaming switched on. He is now in Majorca and roaming is not working. I looked up his Virgin account and turned roaming on 2 days ago but this has not worked though his account recognised he is with Orange currently. He removed the battery today and then replaced it, in the hope of making the phone reboot - it searched for networks but then reverted to Emergency calls only again.
Very disappointed that someone who has been a customer of Virgin for 20 years on PAYG can not use his new phone because he has to have been on the new contract for 3 months before he can use Roaming again. He should have been warned when he was advised to change from PAYG at the Virgin shop in Bristol in February. It has left him out of contact at an important time, and out of pocket because he is paying for a phone he can only use to call emergency while he is away.