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osbornarama
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Roaming

Hi,

I've travelled abroad a couple of times now & been unable to use my phone abroad. I've logged into my account & have made sure roaming is set to 'on' but it still doesn't work? Does anyone have any ideas please? I have a Samsung Galaxy Mini S4.

Thanks

Nick
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Forum Team (Retired) Mat_H
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Re: Roaming

Hi Nick,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had some issues with roaming recently. I want to make sure this is all sorted for you.

 

So we can make sure we get this fixed, please give us a call on 789 or 0345 6000 789. The team can make sure that everything is okay on our side.

 

Give us a bell and let me know how you get on.


Looking forward to hearing from you.

 

Thanks,

 

Mat
 


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Forum Team (Retired) Mat_H
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Re: Roaming

Hi Nick,


How did you get on with getting the roaming issue fixed?

 

Let me know if you need anything from me.


Thanks,


Mat


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osbornarama
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Re: Roaming

Hi Matt,

It's still unresolved. I'm still abroad so I can't call you yet, but I'll do that when I return to the UK.

Thanks

Nick

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Forum Team (Retired) Mat_H
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Re: Roaming

Thanks for your reply Nick Smiley Happy

 

If you're still abroad, you can call us on +447953967967 from any other phone for this.

 

If you're unable to call, let me know how you get on when you're home.


Thanks,


Mat


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