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andydd
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Roaming not working AGAIN !

Exact same thing as last year, my phone is set up for roaming, yet i arrive in France and it doesn't work !

Same as last year, I ended up getting the CEO involved who fixed it.

Why is this happening !!!

Virgin account say Roaming is On, phone is set up for roaming.

I have connection to Orangd FR, I cant call out or text (or use data) trying to reach any website gets the Text 23456 message but when I try this the texts can't be delivered.

Help ! I do NOT want to have to go through the same hassle as last year !

Andrew Daley
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andydd
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Message 2 of 16
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Re: Roaming not working AGAIN !

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Superuser
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Message 3 of 16
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Re: Roaming not working AGAIN !

Hi andydd,

 

it sounds that although you may have roaming active you may also have international call barring active.

Log into your account > click on  the "Plan and device" tab.

Go to "Manage my services" > "Roaming" should be ON & "International call barring" needs to be set to OFF

If not, make it so by moving the "switch".

Allow time for your account to update if you have to make a change to the settings.
(Virgin advise that this may take upto 24 hours).

Then reboot your phone by turning it off & on again.

 

AlexKid :-)

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teabag
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Message 4 of 16
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Re: Roaming not working AGAIN !

Sounds like "international call barring" is turned on in your account, you can change this yourself using your online account - you'll need to find some WiFi first of cause.
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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andydd
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Message 5 of 16
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Re: Roaming not working AGAIN !

Alas international barring is off.

Although roaming dies show as On when I click to make changes it shows as off again.

What I want is to be able to contact Virgin but I can't call them !
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Superuser
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Message 6 of 16
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Re: Roaming not working AGAIN !

Hi andydd,

 

you may be able to contact Virgin here: Help and Support - Contact Us > Mobile > Mobile not working > Chat online.

The advisors are often busy though so you may not get connected straight away.

 

If you are able to use another phone. Their UK support line number is: +447953 967 967

 

AlexKid :-)

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andydd
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Message 7 of 16
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Re: Roaming not working AGAIN !

Thanks I'll try although when same thing happened last year the chat feature never worked.
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andydd
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Message 8 of 16
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Re: Roaming not working AGAIN !

Can't see a chat online feature
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Superuser
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Message 9 of 16
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Re: Roaming not working AGAIN !


andydd wrote:
Thanks I'll try although when same thing happened last year the chat feature never worked.

Hi andydd,

that always seems to be the case with webchat Smiley Sad

All I can suggest if you have a good WIFI connection is that you remain on the page and keep refreshing it every few minutes.

Good luck, post back if you manage to get things sorted.

AlexKid :-)

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andydd
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Message 10 of 16
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Re: Roaming not working AGAIN !

Can't even find web chat at all now, you got direct link ?
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