Hi, I had my roaming set to active before I left the uk. I have just tried to use it and it says that calls are restricted and to call 470 or 789. I cannot use these either. I really need my phone activated. I went to manage my accounts - the front screen shows it is active but when I drill further down it is set to off. I reset it to on and leave the page. Every time I go back to manage service page it has reset to off. I have tried turning my phone on and off but nothing works. It is going through orange network when I try to call 470 or 789. Does this make a difference? My phone has worked abroad many times before and from this same place (Lanzarote). What is going on!!!!