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Orwell1963
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Roaming in malta

I am currently in Malta and cannot make or receive calls or texts. Everything is turned on.

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scouser73
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Message 2 of 13
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Re: Roaming in malta

Hi Orwell1963,

Did you call Customer Services and ask them to activate Roaming, before you left the UK?

If not, then you will need to do this before you go abroad next time.

http://store.virginmedia.com/discover/mobile/using-your-mobile/abroad.html

Regards,

scouser73


152 Mbp/s Broadband - Windows 10 [Home] - SuperHub 3.0 - HTC Desire 825
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Orwell1963
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Message 3 of 13
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Re: Roaming in malta

Thanks, I realise I should have done that but it should be made clearer on the website. 

However, I followed instructions given in response to another post . You can activate roaming via your online account. Obviously you need some sort of internet access to do this but I am now receiving my calls.

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TaiChiMan
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Message 4 of 13
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Re: Roaming in malta

I am in malta and cannot do anything with phone no outgoing calls or messaging it is NOT clear you need to call customer services my account has roaming turned on that should be enough

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Orwell1963
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Message 5 of 13
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Re: Roaming in malta

Roaming was turned on on my phone but I could make calls. I eventually got round it by logging into my virgin mobile account. Roaming was turned off there. I can't remember exactly where it was but it was difficult to find but I did eventually. I can now use my phone abroad without problem.

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Superuser
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Message 6 of 13
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Re: Roaming in malta

Hi TaiChiMan,

 

as well as Roaming on, you also need to have International call barring off in your account settings:

 Log in to your account > click on  the "Plan and device" tab.

Go to "Manage my services" you have already said that Roaming is on. Check that "International call barring" is set to OFF

If it is not, make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

Allow time for your account to update then reboot your phone.

 

Check that international roaming is active in the settings on your device itself.

You may have to do a manual search for network.

Good luck Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

 

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TaiChiMan
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Message 7 of 13
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Re: Roaming in malta

Thanks Alex tried all of these including phone specific but no joy just quirky old virgin I bet 

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Forum Team
Forum Team
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Message 8 of 13
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Re: Roaming in malta

Hi TaiChiMan,

I'm sorry that your data roaming isn't working while you're in Malta. Has this been sorted out for you?

If you are still having problems, please let me know. I'll need to verify your details in order to look into this, so I'll send you a private message requesting more information. Just check the envelope icon at the top right of this screen.

Kind regards,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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TaiChiMan
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Message 9 of 13
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Re: Roaming in malta

well back home and everything is working again - shame I never found out what the problem was

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Message 10 of 13
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Re: Roaming in malta

Hi TaiChiMan Smiley Happy

 

Thanks for your reply and glad you've arrived safely home Smiley Happy Check out the post another member made about Roaming and more specifically the APN settings Smiley Happy

 

Keep in touch and thank you.

Ben


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