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Stansnig
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Roaming in Holland

hi

i'm in Holland it took me 24 hours to set yes for roaming on my account.  Now it's done I can't actually make any calls!

every number I call I'm told that the call is not possible.

 

annoying in the extreme.

 

 

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teabag
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Re: Roaming in Holland


Stansnig wrote:

hi

i'm in Holland it took me 24 hours to set yes for roaming on my account.  Now it's done I can't actually make any calls!

every number I call I'm told that the call is not possible.

 

annoying in the extreme.

 

 


If you've now got a signal ok but are unable to make calls, it would be worth checking that "International call barring" is set to OFF in your online account.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Forum Team (Retired) Mat_H
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Re: Roaming in Holland

Glad to hear this is all sorted Stansnig Smiley Happy


Let me know if you need anything at all.


Thanks,

Mat


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Superuser
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Re: Roaming in Holland

Hi Stansnig,

since you altered your roaming setting on your account have you turned your phone off & on again?

If you still can't make calls, perhaps you could use another phone to give Virgin mobile UK support line a call on +447953 967 967
Hopefully they'll be able to sort you out.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Stansnig
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Re: Roaming in Holland

Hi

have switched phone off several times and no other phone to phone Virgin.

 

thanks for trying to help

cheers

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Message 4 of 9
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Re: Roaming in Holland


Stansnig wrote:

hi

i'm in Holland it took me 24 hours to set yes for roaming on my account.  Now it's done I can't actually make any calls!

every number I call I'm told that the call is not possible.

 

annoying in the extreme.

 

 


If you've now got a signal ok but are unable to make calls, it would be worth checking that "International call barring" is set to OFF in your online account.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Stansnig
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Re: Roaming in Holland

You are a superstar!!!

 

thank you!

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Forum Team (Retired) Mat_H
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Re: Roaming in Holland

Glad to hear this is all sorted Stansnig Smiley Happy


Let me know if you need anything at all.


Thanks,

Mat


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Stansnig
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Re: Roaming in Holland

Cheers
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Originalblondie
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Re: Roaming in Holland

Hi Mat

I've posted my problem in the forum as you asked to be done in a post in 2014 (re: roaming issue)

You've not picked it up - please can you help me
Thanks
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Re: Roaming in Holland

Hi Originalblondie,

 

Welcome to the community and thanks for posting.

 

I've replied to your post here.

 

To avoid confusion please respond to that one only.

 

Thanks

 


Rich
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