Menu
Reply
  • 4
  • 0
  • 0
vincentvan
Tuning in
320 Views
Message 1 of 7
Flag for a moderator

Roaming data in France? What's the answer?

Hi,
I have seen this in other questions. Phone 789 Virgin media tell me my phone is good for France. Text Buy 250MB for£20. Then when it is time to need to use the mobile data, it's not available. I have checked all of my settings and they seem good. Can someone please explain?
0 Kudos

Helpful Answers
  • 3.82K
  • 895
  • 1.7K
Superuser
Superuser
571 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Roaming data in France? What's the answer?

Hi vincentvan,

are you able to call the Virgin mobile UK support line: +447953 967 967

Ask them if they can activate the EU Travel Pass for you.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


All Replies
  • 3.82K
  • 895
  • 1.7K
Superuser
Superuser
572 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Roaming data in France? What's the answer?

Hi vincentvan,

are you able to call the Virgin mobile UK support line: +447953 967 967

Ask them if they can activate the EU Travel Pass for you.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

  • 1.46K
  • 184
  • 378
enlli
Knows their stuff
303 Views
Message 3 of 7
Flag for a moderator

Re: Roaming data in France? What's the answer?

Assume that roaming is switched on and international call barring is off.

Is the phone actually connecting to a French network?

Some Android phones (Like my S5) have a separate switch for data roaming  Settings/ More Networks/ Mobile Networks / Data Roaming on mine

Worth checking

  • 4
  • 0
  • 0
vincentvan
Tuning in
293 Views
Message 4 of 7
Flag for a moderator

Re: Roaming data in France? What's the answer?

Thanks for the response. I wondered if there was a cost free method available as when I phoned twice in the UK they said it was set up for France. I was reluctant to give them more money just in case there was no result. Once again thanks for the quick response
0 Kudos
  • 4
  • 0
  • 0
vincentvan
Tuning in
272 Views
Message 5 of 7
Flag for a moderator

Re: Roaming data in France? What's the answer?

Hi Enlli,
Thanks for the reply. Went to check the settings, always worth a second check. The phone is a ZTE and the mobile network setting is to data roaming. Also checked the account settings and international calls are allowed (barring off). I also tried turning off premium and parental controls. The phone connects to the French internet by Wi-Fi. But that's no use whilst trying to get information whilst on the move.
0 Kudos
  • 4
  • 0
  • 0
vincentvan
Tuning in
265 Views
Message 6 of 7
Flag for a moderator

Re: Roaming data in France? What's the answer?

Hi AlexKid
Phoned the number +447953967967. You were right it seemed to be a setting at their end. I'm a bit annoyed as this seemed to have been missed. Thanks for the advice I will now get on and enjoy life.
0 Kudos
  • 1.46K
  • 184
  • 378
enlli
Knows their stuff
256 Views
Message 7 of 7
Flag for a moderator

Re: Roaming data in France? What's the answer?

Glad it is sorted. 

0 Kudos