Abroad at the moment and been stung of fortune, £1 a time by a number 00447958879890 which is clearly something to do with Virgin. Have tried the help desk, no help, surprise, surprise, so now looking here. Any help or guidance would be greatly appreciated.
Virgin roaming text service If you have a Virgin mobile, this number shows for any text messages sent while abroad. It is their messaging service number and is shown instead of the actual number the message was delivered to
Hi, called twice now over in the last week got told it was correct, which it clearly is not if you look at the bill and was told someone would call me back, which they did not. Did insist on speaking to a supervisor, second time I called, was then left on hold for 5 mins and then cut off.
I'm currently working in Afghanistan.
I've been with Virgin for all my media and phone products for the last 10+, but i'm seriously considering leaving at the customer care outsourcing is shocking.
Thanks for taking the time to get back in touch with us about this.
I understand that this was being looked at by the teams for you and they have left notes on the account supporting you in this situation.
For you to get the best resolution here, it would be fab if you could get back in touch with them on 789 or 0345 6000 789 where they would be able to check back in with the account notes and support you further with this. I have updated this dispute with the information you have supported us with on the forums.