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henryteddy
Tuning in
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Roaming charges

Further to your email of 4 April re incorrect charges for roaming on my mobile when I am on wifi and with roaming settings and mobile data turned OFF, your suggestion to phone you is far from either acceptable or a solution!  A call from here would cost a sweet fortune since it would involve going through your answer system to select, select etc.  perhaps you would like to phone me in Australia? If I do not receive a refund in my next bill I will close my account in June on my return to the UK -  unless you call to discuss in the meantime?  It is your choice. 

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Superuser
Superuser
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Re: Roaming charges

They cant do anything with your account on here. You could try the live chat option, as I see phoning in isn't an option for you at this point.

 

 


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Forum Team
Forum Team
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Re: Roaming charges

Hi henryteddy

 

Sorry to hear about the issues you've had with your roaming service.
 
I've sent you a PM so we can take a closer look into this for you - just reply to the PM if you have any questions Smiley Happy
 
Many thanks
 

Mark Y
Forum Team

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