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Dawn6
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Roaming abroad not working

Currently abroad. Phone is set up as it should be, roaming on international calls barred off but I cannot make any calls.  Have done as help page states to reset going to manual network, switching off removing battery still nothing.  Need my phone as waiting for an important phone call.  Have tried phoning to speak to someone cannot connect me! Tried the chat no one available!! Virgin could you please sort this out for me?

[MOD EDIT: Subject heading changed to assist community]

 

 

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megmac1
On our wavelength
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Re: Roaming abroad not working

Good luck to you. It took almost three weeks for anything to be done about my lack of roaming even although everything had been done as it should. I ended up getting a Spanish phone to get important calls.
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Forum Team
Forum Team
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Re: roaming

Hi Dawn6,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your roaming service while abroad. Has this been sorted out for you since your post?

If you are still having an issue with this, please send a private message to me with your name and mobile number, so that I can look into this further for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch to confirm I've received your PM.

 

Kind regards,

Terri

Virgin Media Forum Team


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