Currently abroad. Phone is set up as it should be, roaming on international calls barred off but I cannot make any calls. Have done as help page states to reset going to manual network, switching off removing battery still nothing. Need my phone as waiting for an important phone call. Have tried phoning to speak to someone cannot connect me! Tried the chat no one available!! Virgin could you please sort this out for me?
[MOD EDIT: Subject heading changed to assist community]
Good luck to you. It took almost three weeks for anything to be done about my lack of roaming even although everything had been done as it should. I ended up getting a Spanish phone to get important calls.