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Nicole128
Joining in
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Roaming aboard

We are in Tenerife and my wife mobile sim is not working aboard due to the sim nor roaming
Mobile
Please can you turn her roaming on
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enlli
Knows their stuff
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Message 2 of 4
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Re: Roaming aboard

First, this is an open forum so you would be advised to remove your wife's phone number for security reasons.

Here is the information you want from the section on Roaming at the top of this forum.

If you're abroad and roaming isn't working at all for you, the same team will be able to look into it for you. They can be reached on +447953967967. The team can turn this on from their side. Once this has been done, give your phone a hard reboot (popping the battery out of the phone while it's turned on ) to allow the sim a connection refresh.

 

We'd also suggest a manual network search to connect to all available networks.

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Kirkby49
On our wavelength
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Message 3 of 4
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Re: Roaming aboard

This solution may or may not work for you. It certainly didnt for me.

 

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enlli
Knows their stuff
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Message 4 of 4
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Re: Roaming aboard

Roaming seems hit or miss on Virgin. 

You have people sorting things out, coming home only to find nothing works on the next overseas visit. Smiley Sad

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