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jobato
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Roaming STILL not working abroad!

3 days in and roaming is still not working in Croatia. I'm going crazy as I've tried, literally, everything.

Roaming enabled online before leaving UK. Check.
789 called from UK to check. Check.
Mobile data switched on Samsung Galaxy S3. Check.
Data also turned on S3. Check.
Reboot upon arrival. Check.
Welcome message received upon arrival. Check.
Roaming enabled messages received. Check (although not today!).
Data package bought. Check.
Data package usage checked. Check.
Phone hard reboot x50. Check.
Network manually swapped x50. Check.
Follow online advice. Check. Check. Check. Check.

Wifi works in apartment.
Calls and texts now work (but only after turning off international call barring yesterday (online via wifi)).

Please check my DATA package. Have not used a single mb!

Never, ever, had this problem before (O2, Vodafone etc.).

HELP!!!!
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jobato
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Message 2 of 6
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Re: Roaming STILL not working abroad!

+447953967967

... the system is busy. Please try again later!

Aarrgghh!

Zzzz
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Forum Team
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Message 3 of 6
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Re: Roaming STILL not working abroad!

Hi jobato,
 
Welcome to the community and thanks for posting.
 
I sincerely apologise you're not able to use mobile data whilst in Croatia. I can see you've done everything possible to get this to work.
 
Are you able to call +44345 6000 789? I'd like to see if you're able to get through to us on this number instead.
 
Hope to hear from you soon.
 
Thanks

Rich
Forum Team
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jobato
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Message 4 of 6
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Re: Roaming STILL not working abroad!

That number has worked! Roaming was apparently off at your end?! It's been reset, so fingers crossed it is now working!
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jobato
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Message 5 of 6
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Re: Roaming STILL not working abroad!

I'm connected! WooHoo!
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Message 6 of 6
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Re: Roaming STILL not working abroad!

Hi jobato,

 

Many thanks for keeping me updated.

 

I'm pleased to hear you've now got a mobile network abroad. WooHoo indeed.

 

I apologise wholeheartedly for this massive inconvenience. Please let me know if there's anything else I can help with.

 

Enjoy the rest of your time in Croatia.

 

Thanks


Rich
Forum Team
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