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Message 1 of 12 (221 Views)

Roaming Ripoff

Am I mistaken in thinking that all of the other mobile operators include Switzerland in the EU for roaming costs yet Virgin seem to be trying to get more money out of there customers with additional costs for Switzerland... I spoke to customer services a couple of weeks ago and was told Switzerland was included in the Roam Like Home countries....
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Message 10 of 12 (129 Views)
Helpful Answer
confirmed by Pentala
Monday

Re: Roaming Ripoff

[ Edited ]
It is sort of explained on this link
https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
Click on the "fair usage data allowance" link.

But what makes it even more confusing now, is the bit on the link above what says
"Need more data and on a Pay Monthly plan? Then get Virgin Mobile Pay Monthly Data Add-Ons and use your add-on when in the EU."
How does that now work with the FUP, data charges after your allowance has gone and the Surcharges if in EU for more than 14 weeks?
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.

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Knows their stuff
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Message 2 of 12 (201 Views)

Re: Roaming Ripoff

Certainly the big 4 main networks don't but looking at the website I think you are right about Virgin

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Message 3 of 12 (187 Views)

Re: Roaming Ripoff

I'm in Switzerland at the moment. I'm with EE and have received a text from them saying all usage is as per UK, however, my Son is with Virgin and he has received a text saying that all usage is billable at the old extortionate roaming rates. Time for a new provider...
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Message 4 of 12 (178 Views)

Re: Roaming Ripoff

Not a ripoff, but agree Virgin are the tightest on roaming and have kept to the bare minimum the have needed to by the EU law.

When we travel to Jersey & Guernsey, our Virgin sims are only used for incoming calls/texts, all our outgoing calls/texts and full data allowance roaming is covered with a BT sim we also have.
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Message 5 of 12 (171 Views)

Re: Roaming Ripoff

I call charging the equivalent of £512 per Gb of data a ripoff....still, not as bad as the USA where they charge a whopping £5,120 per Gb!!!
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Message 6 of 12 (167 Views)

Re: Roaming Ripoff

I can think of a network where both of those countries are included in your allowance ------ just saying 

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Message 7 of 12 (126 Views)

Re: Roaming Ripoff

And now they are sending a text to say that from 7th Nov data will cost £3 per day! What's that about?
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Message 8 of 12 (119 Views)

Re: Roaming Ripoff

[ Edited ]
That text is still going out badly worded :-)

It's going upto £3 @day per gig, for when you've used up your EU roaming data allowance, at present it's £1 @day when your allowance has been used up.
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Message 9 of 12 (105 Views)

Re: Roaming Ripoff

Would be nice to get a clear picture of what that allowance will be given that calculation for how much of your allowance is classed as fair usage...
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Message 10 of 12 (130 Views)
Helpful Answer
confirmed by Pentala
Monday

Re: Roaming Ripoff

[ Edited ]
It is sort of explained on this link
https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
Click on the "fair usage data allowance" link.

But what makes it even more confusing now, is the bit on the link above what says
"Need more data and on a Pay Monthly plan? Then get Virgin Mobile Pay Monthly Data Add-Ons and use your add-on when in the EU."
How does that now work with the FUP, data charges after your allowance has gone and the Surcharges if in EU for more than 14 weeks?
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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