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davebradley
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Returning faulty equipment ...what a joke

How hard should it be to return a IMO Go mobile router and a sim card within the 14 days return policy ? I have rang 3 times to arrange a jiffy bag to be delivered for collection of equipment waited in on given dates ( after being fobbed off with some lame excuse why it hadn't arrived on said dates )  and still no jiffy bag !!!! customer service ...what a joke, so it looks like i'm stuck with something that i don't need and paying for it despite my attempts to have it collected !!!! 

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Forum Team
Forum Team
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Re: Returning faulty equipment ...what a joke

Hi davebradley,

I'm sorry to hear that you are experiencing difficulties getting returns packaging for the IMO Go. Has this been sorted out for your since your post?

If you are still having an issue with this, please send a private message to me so that I can look into this further for you.

Please provide the following details:

  • Full name
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

 

Kind Regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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davebradley
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Re: Returning faulty equipment ...what a joke

PM Sent !

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