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jimryder
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Restricted Access Changed - Data Service is Blocked

Keep getting the message above on my phone.

 

Factory reset performed to no avail.

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jimryder
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Message 2 of 13
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Re: Restricted Access Changed - Data Service is Blocked

Nothing from VM?

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teabag
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Message 3 of 13
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Re: Restricted Access Changed - Data Service is Blocked

Average response time from VM is 2-3 days on the forum, a bump will send you backwards in the queue again.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Forum Team (Retired) Mat_H
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Message 4 of 13
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Re: Restricted Access Changed - Data Service is Blocked

Hi Jimryder,
 

Thanks for posting Smiley Happy

 

I'm really sorry that you're getting this error message. I want to get it all sorted for you.

 

Can you let me know when you first got this message and what phone you're using?

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 5 of 13
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Re: Restricted Access Changed - Data Service is Blocked

Hi Jimryder,

 

Are you still getting this error message on the phone?

 

Please let me know if there's anything you need from me Smiley Happy

 

Thanks,


Mat


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jimryder
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Message 6 of 13
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Re: Restricted Access Changed - Data Service is Blocked

The message started appearing probably 2 - 3 months ago and are intermittant. I haven't had one for a week now - but once they start I'll get one constantly for a few days.

 

The only way to rectify is to turn off and on or go to airplane mode and back again. This usually fixes it for a short period.

 

For what it's worth, it seems to happen when my phone is trying to connect to your network for the first time.

 

So - leaving home or work on wifi - try to get data - get the error.

In a place with no signal, then move to a good signal area - get the error.

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Forum Team (Retired) Mat_H
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Message 7 of 13
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Re: Restricted Access Changed - Data Service is Blocked

Thanks for coming back to me Jimryder Smiley Happy

 

That does sound very frustrating! Can you let me know what phone you're using so I can provide some tips for this?

 

Looking forward to hearing from you.


Thanks,

Mat


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Message 8 of 13
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Re: Restricted Access Changed - Data Service is Blocked

Hi Jimryder,

 

AI hope all is well Smiley Happy

 

I'll be back in on Monday to help you with this. Let me know what phone you're using so I can pass on some tips.


Thanks,


Mat


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jimryder
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Message 9 of 13
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Re: Restricted Access Changed - Data Service is Blocked

It's a Nexus 4.

 

Happened again at the weekend.

 

Thanks.

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Message 10 of 13
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Re: Restricted Access Changed - Data Service is Blocked

Hi Jimryder,

 

Thanks for your reply Smiley Happy

 

I'm really sorry that you're still having issues with this. We may need to factory reset the device.

 

Is all the content you want to keep backed up somewhere else before we do this? You can use Google Drive or a PC for this.

 

Let me know if it's all backed up before we proceed.


Thanks,
 

Mat


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