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Resolved: Mobile data

Some customers may not currently be able to access data services on Virgin Mobile.
We are working with our network providers to fix this as soon as possible.

We'll update this thread with any further information as and when we get it.

In the meantime, you'll be able to connect using WiFi if you're at home, or if you've got our WiFi Buddy app you can see any other WiFi connections that you can connect to.

Thanks

James


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Re: Mobile data

It appears that Mobile data services are working again, although some people are reporting slower speeds than usual.
We're continuing to investigate this issue, and will update accordingly

Please accept our apologies if you've been inconvenienced by this.

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Re: Mobile data

As of last night, data access has been restored for those of you affected.

Thanks for your patience while we got this issue resolved.


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