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El_Defensor
On our wavelength
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Requires new password

I've just come off the phone to an agent at Virgin Mobile who informed me that I must change my account password as "a requirement of the Data Protection Act".

Strangely enough prior to that call I had made 3 other calls to VM agents in the previous hour, & at no time was any password change mentioned. I also logged into my mobile a/c online & again no mention of any password change.

So, what's happening at VM, & why should only 1 person know about it?

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teabag
Problem sorter
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Re: Requires new password

Sounds like dodgy info from that agent?

Also the changing password in the online account does not work most of the time :-)
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Superuser
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Re: Requires new password

Hi El_Defensor,

 

it's possible. In a previous call to customer services I was told that I would need to change or add a number to the password which I give to them.

This hasn't affected and I haven't made any change to my online password.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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El_Defensor
On our wavelength
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Message 4 of 4
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Re: Requires new password

I got similar info but, like you, I haven't made any alterations.
Clearly another case of the left hand not knowing what the right is doing.
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