Have been searching online for hours but can't find the answer.
My partner is currently away and his sim card doesn't work. He is now without a working sim so is there anyway I can order a replacement sim? He has been with virgin for over 2 years on contract sim. He has tried using the sim in another phone too, but its showing 'insert sim'. It may have worn out?
I am due to join my partner on the 12th March in Portugal. As he away for work so would need his sim working.
As he can't call in, how can I order a replacement sim? I've now bought him a new phone too so the new sim should work fine. It needs to be a nano size.
Please get back to me soon as I can only coktact my partner through social media and this is a matter of urgency.
Yes it was working fine for 2 months. However sometimes while on a call got disconnected. He has tried the sim in another phone incase it was the phone and not the sim and it didn't work. He has tried cleaning it too. Still no luck.
And the answer to your questions is YES.
I understand he would need to provide the password and number, but as he doesn't have a working sim this isn't a option. Is there an email address he can request this too? Failing that I could try do a 3 way call so he can speak to Virgin Mobile. As ideally I would need the sim to take with me when I am visiting Portugal.
He would be prepared to provide me his password/number to get this resolved. Failing the above. As he paying for a contract he not using and he could be in Portugal another 3 months.