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etr220
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Replacement SIM - when?

Having lost my phone (with SIM), called customer services Friday to get them replaced ... was passed through to sales for new phone (ordered - it came on Saturday as promised), then back to customer services for SIM with my old number, was also promised it for Saturday. But it hadn't hadn't come Tuesday, so called again - to find that a fault had stopped the order going through. So another one was promised for tomorrow ... but again a fault stopped this. Apparently an issue has now (why not before?) been raised to deal with the fault ... and when it has been, my SIM can be ordered... But when am I going to get it?   

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Re: Replacement SIM - when?

Hi etr220,

 

Welcome to the communitySmiley Happy and thanks for posting

 

Sorry to hear you're having issues getting hold of a SIM from us. Appreciate this is frustrating.

 

I'd like to get this looked into for you.

 

Due to the nature of your query I will send you a private message (red envelope, top left hand side) so I can get this looked into for you.

 

Look forward to your reply.

 

Speak soon

Stephen_B
Community Moderator

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