Hi, I recently got a Sony Xperia phone that came with the offer off claiming £100 when I recycle my old phone. I got an email on Wednesday saying I can know apply for this but the website isn't working.
If I click the link in the email I get a page saying "Forbidden: You don't have permission to access /promo.php on this server." I try to access recycle.virginmedia.com I get the error: "Forbidden: You don't have permission to access / on this server."
Any idea when this website is going to be working again? I would like my £100.
I spoke to someone on Thursday and was told I would get a call back within 48hrs, of course that never happened. I phoned again this evening and was told that the retentions team deal with the recycling. I was given their direct number - 0800 183 1150.
I explained the problem and the adviser told me that I had 30 days to recycle the phone but since I was having problems with the website they would extend that!! (that's nice of them ) I don't see any mention of 30 days on the page for the Xperia X phone on the VM website.
Anyway, I was told it would be best to deal with the team that run the recycling directly (their number is 0845 413 7137) but after being on hold for over 10 minutes (total call time was over 30 minutes) I gave up. I will try and phone during the day tomorrow.