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Registered: ‎02-10-2010
Message 1 of 7 (185 Views)

Recycle website not working

Hi, I recently got a Sony Xperia phone that came with the offer off claiming £100 when I recycle my old phone. I got an email on Wednesday saying I can know apply for this but the website isn't working.  

If I click the link in the email I get a page saying "Forbidden: You don't have permission to access /promo.php on this server." I try to access recycle.virginmedia.com I get the error: "Forbidden: You don't have permission to access / on this server."

Any idea when this website is going to be working again? I would like my £100.

 

 

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Message 6 of 7 (185 Views)
Helpful Answer
confirmed by Terri_P (Forum Team)
‎04-04-2017 09:32

Re: Recycle website not working


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Registered: ‎23-03-2017
Message 2 of 7 (171 Views)

Re: Recycle website not working

Hi, same here. I only picked that phone for the offer. Feel conned as when i click

the link it tells me closed for essential maintenance....Ongoing for two weeks now..

 

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Registered: ‎23-03-2017
Message 3 of 7 (154 Views)

Re: Recycle website not working

Rang Virgin today to explain that i cannot get onto the website to use my code

to get my money back due to their website not working for over two weeks now.

They went and looked into it, i was then told to go and look for a different recycling

company!  I then replied the Virgin offer was better and that is why i bought the phone.

They then said it should only be down usually for 48 hours at most and could not explain

why it was down for over two weeks. The end result was...i am to keep trying !!

Some help that was, their own people even do not know what is going on!!

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Message 4 of 7 (126 Views)

Re: Recycle website not working

I spoke to someone on Thursday and was told I would get a call back within 48hrs, of course that never happened. I phoned again this evening and was told that the retentions team deal with the recycling. I was given their direct number - 0800 183 1150.

 

I explained the problem and the adviser told me that I had 30 days to recycle the phone but since I was having problems with the website they would extend that!! (that's nice of them Smiley Frustrated) I don't see any mention of 30 days on the page for the Xperia X phone on the VM website. 

 

Anyway, I was told it would be best to deal with the team that run the recycling directly (their number is 0845 413 7137) but after being on hold for over 10 minutes (total call time was over 30 minutes) I gave up. I will try and phone during the day tomorrow. 

 

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Registered: ‎23-03-2017
Message 5 of 7 (123 Views)

Re: Recycle website not working

Thanks for the info...They are a total Joke..

I will try to and update here. Shame they do not read and issue any help or info here too..

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Message 6 of 7 (186 Views)
Helpful Answer
confirmed by Terri_P (Forum Team)
‎04-04-2017 09:32

Re: Recycle website not working

I can confirm that the recycling page is now working Smiley Happy

https://recycle.virginmedia.com/index.php?vmin=sales

 

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Message 7 of 7 (98 Views)

Re: Recycle website not working

Thanks for the update, Hopefully get my money soon.

 

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