So I went into voicemail to record message etc and tried to test it. So I rang it and it kept on ringing but didn't go to voicemail. So I did it again and declined the call and it didn't go to voicemail again... So I went back into voicemail and you cant actually turn it off...or it appears even on!!!
Drum Roll please! Three days and calls to VM, my voicemail is set up!!!!
For future reference, ignore online, Virgins online services just don't seem to work. Simply call virginmobile on anything and even then it sometimes doesn't work so you just have to persevere. Rubbish really!
There is an alternative solution to the voicemail abroad issue...
Divert all calls to voicemail before leaving the UK, then the call never leaves the UK and cannot be chargeable :-)
1) *#67# gets you your voicemail number for the divert
2) "divert all calls" can be done on your phone at the airport
3) While abroad, you'll get a (free) voicemail notification, which you can retrieve (or not) by using a local phone, and dialling your own number (interrupt your recorded message with * then your voicemail PIN)
4) Cancel "divert all calls" when you get back to the UK
This works really well, and outside the EU, saves a shed load of money, especially if you've invested in a cheap local SIM.....
It should simply be a case of going into your account online, manage your services and switch off your voicemail or roamng etc- you'd think. Sadly it took me several telephone calls and different people who said different things until finally I got it set up.
I think you cannot rely on Virgin Mobile online. You have to speak to someone and HOPE they do what they say they will do