I've just gone to pay my bills, checked the usage and all that and have noticed a problem I'm pretty against paying for.
As said, keep getting these texts on my account. I'm pretty digital & internet literate, so I can assure you I've not accidentally set this in motion by sending any daft texts to instigate this.
My account number is: [MOD EDIT: Removed account info]
Can this be investigated and advice given?
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Cant really help per say but i had this about 6 months ago, i was sat on my computer and my phone went off, letting me know id been charged for texting a number, i got confused since id not touched my phone in over an hour nd was home alone, it then went off a few more times over the next few minutes and i lost about £20
Virgin said they wont help as it obviously came from my phone and it was obviously me who did it.
Thanks for posting. I'm really sorry to hear you're being charged for premium texts.
This is a very tricky topic because providers are not responsible for monitoring texts and tracing their source. I too get these sorts of messages and it's terribly frustrating.
It doesn't necessarily have to start off with a text from your phone. A lot of websites sell your information on once you enter it so it becomes subject to marketing techniques. Even if someone innocently puts your number in by mistake by mixing up a few digits.
Some of these texts have an opt-out clause. We recommend sending a text back with STOP or STOPALL. Are you able to provide the short number? We have a list of these and we may be able to provide you with some contact information to get these stopped.
I get the user having to be responable but what im saying is Ive not put my number anywhere, not online not signed upto anything nowhere.
So if my number has been entered somewhere someone else has done it, which is what i was saying about security if i can get for example your phone number type it into some sites and get you charged each time dont you think thats an issue?
im not saying this is specificly virgin either i mean all networks.
Might want to check what apps are installed on your phone. Some unsavoury people make dodgy apps that can do allsorts of things. Texting a premium rate number (without your knowing or consent), being one of them.
Random signature here... I'll get back to this some day!
alpha yes I agree with you it is an issue that my number has been used by someone else even if by accident but that is not Virgin's or any other network's fault. There are ways to block this at a network level but they would need the number itself I imagine.
I am not a Virgin employee but in this I am on their side to a point
There are unsavoury people in this world and teh more we integrate our lives with teh internet and mobile teh more likely things like this will happen