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Phonejam
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Received Faulty Contract Phone

Hi. We got a Samsung phone delivered as a gift before Christmas. On Christmas day we checked the phone and found the screen is broke. It does not turn even though you can hear system sounds and there is a crack on the screen. Called up virgin media on the phone and they advise the phone needs to have a 79 pounds repair? The phone has not even been used

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Re: Received Faulty Contract Phone

Hi Phonejam,

Thank you for your post and welcome to the Community Forum. I appreciate that this is not an ideal situation, seeing that your gift arrived with a cracked screen and you are being asked for a repair fee. 

Looking into this, I can see that this has already been escalated. Your complaint has been assigned to a member of our Complaints Team and is currently being investigated. I have emailed the team for an update on this. I will be back in touch as soon as we have more information from the complaint investigation.

 

Kind regards,

Terri

Virgin Media Forum Team

 

 


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