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jhuk
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Message 1 of 11
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Re: Site Contradiction

I cannot see any personal info in image I have here on desktop, only the bill date, not my name or number or account.

 

I think the 1st time I left account number up top (could not see it due to scrolled down).

 

Thanks for MSG, I see what I left in.  Smiley Embarassed

 

 

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teabag
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Message 2 of 11
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Re: Site Contradiction

Mine also shows the same unlimited minutes on the overview page as shown in the picture, if I click on "about my plan" my correct limited minutes are listed.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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jhuk
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Message 3 of 11
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Re: Site Contradiction

Yes that is correct but wht show this on same page.

 

Needs explained what it means (ie unlimited calls to VM mobiles or landlines etc outside tarrif) or an error

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Forum Team (Retired) Mat_H
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Message 4 of 11
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Re: Site Contradiction

Hi jhuk,

 

Thanks for your post Smiley Happy

 

If this is a Pay monthly allowance, this will be incorrect. Can you PM me the number you're having issues with so I can chase it up for you?


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 5 of 11
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Re: Site Contradiction

Hi Jhuk,

 

Is the site still displaying Unlimited tariffs?


Let me know when you can.


Thanks,

Mat


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jhuk
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Message 6 of 11
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Re: Site Contradiction

Sorry never seen the last post or got notification of it.

 

Yes its still the same and its misleading as I do not have unlimited calls but 250mins.

 

I know the other pages of my account state it correctly but this "big in your face bright chart" clearly thinks different.

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Forum Team (Retired) Mat_H
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Message 7 of 11
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Re: Site Contradiction

Thanks for coming back to me Jhuk Smiley Happy

 

Are you able to PM the number for this so I can chase it up for you?


Thanks,

Mat


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jhuk
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Message 8 of 11
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Re: Site Contradiction

Done.

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Forum Team (Retired) Mat_H
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Message 9 of 11
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Re: Site Contradiction

Hi Jhuk,


Thanks for your PM. The team I passed your number on to wouldn't of called you for this. Any information from them would be passed to me.

 

Sorry to hear the port wasn't finished on our side. I'm sure our team is hard at work to get this sorted for you.

 

Please keep me updated on the status of your port.

 

I'll be in touch if I have any further developments.

 

Thanks,

Mat


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jhuk
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Message 10 of 11
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Re: Site Contradiction

Thanks, I try every day to see if the VM Mobile site lets me change settings and my phone's menu and Sim reader app see my ported number not Sims original.

 

I can hope lol.

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