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Porcha30
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Re: Adult content lock

Hi can you please help me? Iv signed up for my online account but I still cannot seem to unlock the parental control
J.glen
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Superuser
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Message 2 of 7
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Re: Adult content lock

Hi Porcha30,

 

log in to your account then click on  the "Plan and device" tab.

This takes you to a page "My tariffs and devices" & "Manage my services" with Parental control is there.

Turn it off by moving the "switch" in your account.
(Click the other side of the rectangle box).

 After changing the settings, allow time for your account to update then reboot your phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
Forum Team
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Message 3 of 7
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Re: Adult content lock

Hi Porcha30, 

 

@AlexKid is spot on, however if you find that your online account will not let you change these settings let me know and we can change it for you here after we request some account information which would be done via a private message. 

 

Take care, 

 

Kelly 

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Porcha30
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Message 4 of 7
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Re: Adult content lock

That's correct it's not allowing me can you help pl ease?
J.glen
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Superuser
Superuser
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Message 5 of 7
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Re: Adult content lock

Hi Porcha30,

 

you can wait for Kelly to get back to you or you can call the Virgin Team:

Free on 789 from your mobile or 0345 6000 789 (standard rate call) from any other phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Porcha30
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Re: Adult content lock

I have tried calling 789 but no one seems to understand what I am asking thanks for replying
J.glen
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Forum Team
Forum Team
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Message 7 of 7
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Re: Adult content lock

Hey Porcha30, 

 

I am going to send you a private message to get some account details for you and ill resolve this for you as soon as I can. 

 

Chat soon, 

 

Kelly 

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