Menu
Reply
  • 4
  • 0
  • 1
nmharley
Tuning in
112 Views
Message 1 of 6
Flag for a moderator

RESTRICTED ACCESS IN LANZAROTE

JUST RETURNED FROM LANZAROTE.. 01/05/2016

Phone hooks on to Orange and is restricted tells me to call orange same thing. not been a problem before? well 3 years ago. Above the signal strength there is a letter R. TRIED MOVIESTAR SAME. FINE BACK IN MARCH. PLS advise (sort out) moto g

Nick

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
87 Views
Message 2 of 6
Flag for a moderator

Re: RESTRICTED ACCESS IN LANZAROTE

Hi Nick,

Welcome to the forums Smiley Happy

Sorry that you're having issues with roaming. I want to get this sorted for you as soon as possible. If the phone connects to a network but restricts access, it could be an issue with the network.

You can select a network by following these steps:

Tap Settings.
Tap More..
Tap Mobile networks.
Tap Network operators.
The device will automatically search for available networks.
Tap the required network operator.

I would also suggest calling us on 789 or 0345 6000 789 to ensure that International call Barr is disabled.

Let me know how you get on Smiley Happy

Thanks,
Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 4
  • 0
  • 1
nmharley
Tuning in
81 Views
Message 3 of 6
Flag for a moderator

Re: RESTRICTED ACCESS IN LANZAROTE

Just called 789 says all set up and ok spoke to an operator says it should be fine......... Obviously wasnt. defaults to orange says restricted and get a message to call a number, but restricted movistar say restricted, etc etc. full signal. Not much use to me. 

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
79 Views
Message 4 of 6
Flag for a moderator

Re: RESTRICTED ACCESS IN LANZAROTE

Thanks for your reply NmHarley Smiley Happy

If all is okay our side, this may have been an issue with the local networks. I understand that this is not much use to you now and I'm sorry about that.

If you do encounter this again, please let us know on the forum and we'll be happy to help.

Thanks,
Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 4
  • 0
  • 1
nmharley
Tuning in
71 Views
Message 5 of 6
Flag for a moderator

Re: RESTRICTED ACCESS IN LANZAROTE

Not sure how that will work? If you cant help now how will you next time as calls will be restricted whilst out there? If iget a message telling me my calls are restricted, I must be connected????????????????

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
53 Views
Message 6 of 6
Flag for a moderator

Re: RESTRICTED ACCESS IN LANZAROTE

Thanks for your reply nmharley.

 

If the phone connects to a network, then roaming is enabled correctly. When roaming is disabled, the phone will not even connect to a network.

 

This is why I belive the issue was with the local networks in the area. If our team have made sure that all is enabled then all is fine on our side.


Let me know if you have any other questions.
 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos