Menu
Reply
  • 5
  • 0
  • 0
neil50
Tuning in
86 Views
Message 1 of 3
Flag for a moderator

Problems with mobiledata in europe

I have travelled to Belgium from the Uk. I've set up data roaming for my phone and purchased a data package and had that confirmed. However i cannot access mobile internet.  Can anyone suggest a solution? Thanks

0 Kudos
  • 45
  • 1
  • 4
stazi
On our wavelength
74 Views
Message 2 of 3
Flag for a moderator

Re: Problems with mobiledata in europe

I had the same problem- bought an EU travel pass, always had roaming on my account- but after the VM account upgrade in March my account DIDN'T have roaming activated- even though my account said it was!!

Only option is 789 to VM CS get them to activate roaming

0 Kudos
  • 5
  • 0
  • 0
neil50
Tuning in
60 Views
Message 3 of 3
Flag for a moderator

Re: Problems with mobiledata in europe

Thanks for your prompt reply. I've spoken to VM CS twice. They assure me everything is okay with my roaming and data package. I was told that if it still didn't work there wad nothing else they could do! Exactly the same problem with my wife's phone as well. I've just paid £40 pounds on 2 data packages but have had to buy internet use from the campsite! I'm not sure how much the calls to CS are from Belgium either!

 

0 Kudos