I have been trying to sort out a upgrade and change of number last week. As off yet no luck. Iv never ever had disgusting service in my life from virgin mobile.
[MOD EDIT: Subject heading changed to assist community]
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your upgrade lately.
I'd recommend contacting our team by calling 789 from any Virgin device or dialling 0345 6000 789 from any other so we can clear security to discuss this in more detail.
Apologies again for the inconvenience caused, we'd love to hear how it goes.
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