Menu
Reply
  • 4
  • 0
  • 0
Avenger555P
Tuning in
105 Views
Message 1 of 3
Flag for a moderator

Problems sending some texts since upgrading phone

I recently upgraded my phone from a Samsung Galaxy Ace 2 to a Samsung Galaxy J3. I have the same phone number but a new SIM.

Some of my contacts can no longer receive texts from me. They get a notification I have sent them a text but they can't open the message.

I have a second problem since getting the new phone. I have lost my contacts Groups and am having trouble recreating them. I can only add some contacts into each Group because when I select Add a Member only a partial list of contacts appears.

0 Kudos
Reply

Helpful Answers
  • 1.87K
  • 174
  • 338
J0hn
Super solver
175 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Problems sending some texts since upgrading phone

I recommend you carry out a factory date reset on the phone and start again from scratch, it sounds like there is a conflict on the software

0 Kudos
Reply

All Replies
  • 1.87K
  • 174
  • 338
J0hn
Super solver
176 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Problems sending some texts since upgrading phone

I recommend you carry out a factory date reset on the phone and start again from scratch, it sounds like there is a conflict on the software

0 Kudos
Reply
  • 4
  • 0
  • 0
Avenger555P
Tuning in
82 Views
Message 3 of 3
Flag for a moderator

Re: Problems sending some texts since upgrading phone

Thanks John. I haven't tried this yet but I will give it a go.
0 Kudos
Reply