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HighlandCoo
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Problems sending international texts

I have a Samsung Galaxy SIII Mini and suddenly I can't send text messages to numbers outside of the U.K. I have never had a problem with this before. I have not changed any message settings (that I'm aware of) nor have I changed anything to do with my tariff etc. I can call these numbers, but when I try to send a sms message, it just comes up as "messages has stopped" and it shuts down and there isn't even a draft of my failed message attempt! 

This problem also occurs if I try to message a  number that isn't a usual mobile number eg 50852

I'm beginning to think my phone is actually possessed...Smiley Surprised

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Forum Team (Retired) Mat_H
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Re: Problems sending international texts

Thanks for you reply Highlandcoo Smiley Happy


It seems like there is a setting within the phone preventing this. I want to perform a factory reset on the device.


Before doing this, can you let me known if there's anything on the device you'd wish to save?


Thanks,


Mat


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HighlandCoo
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Re: Problems sending international texts

I have tried putting the sim into another phone and I CAN send texts from the other phone, just not the SIII Mini!
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Forum Team (Retired) Mat_H
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Re: Problems sending international texts

Thanks for you reply Highlandcoo Smiley Happy


It seems like there is a setting within the phone preventing this. I want to perform a factory reset on the device.


Before doing this, can you let me known if there's anything on the device you'd wish to save?


Thanks,


Mat


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HighlandCoo
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Re: Problems sending international texts

Errrrm... everything...?!!!

 

Will a factory reset affect apps and passwords as well as photos and text messages and contact details?

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Forum Team (Retired) Mat_H
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Re: Problems sending international texts

Thanks for your reply Highlandcoco Smiley Happy

 

A factory reset will affect all of those yes. With regards to the contacts, you can make sure they're saved to the sim.

 

You can do this by going to contacts, pressing the menu key, import/export and exporting the contacts the sim.

 

Photos can be backed up to a PC using samsung kies here.

 

The reset will wipe all apps and passwords from the phone as well as texts. Would you still wish to proceed?


Thanks,

Mat


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HighlandCoo
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Re: Problems sending international texts

I'll go and speak to the guys in my local Virgin Media outlet tomorrow and get them to check everything else first, before wiping everything off.

Ugghhhhhh... it's just such an arseache. Ok, I'll get back to you within the next few days after I have backed up as much as I can.

 

Thanks for your help!

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enlli
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Message 7 of 9
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Re: Problems sending international texts

For goodness sake don't back up your contacts to a SIM as suggested. Just sync them with a Google account and they will come back without problem.

Placing contacts on a SIM is 1990's technology and most SIMS don't have enough memory to do them all.

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HighlandCoo
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Re: Problems sending international texts

Ok, just to let you know that I did a factory reset and it seems to rectified the problem! Thanks for your help Smiley Happy

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Re: Problems sending international texts

Hey HighlandCoo

 

Excellent news, thanks for taking the time to let us know about thisMan Happy

 

If you need any assistance moving forward, you know where to find us.

 

Take care

Craig


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