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bandemills
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Problems making calls from USA

For some strange reason my phone no longer works from the USA. When I try to ring home I get a call failed message. Any ideas guys?

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Forum Team (Retired) Mat_H
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Message 2 of 9
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Re: Problems making calls from USA

Hi Bandemills,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're unable to make calls home from the USA. Are you able to check if roaming is enabled in your online account? You can do this by going into Plans and Devices, Manage services and check if roaming is on or off on the page.

 

Let me know as soon as you can.


Thanks,

 

Mat


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bandemills
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Message 3 of 9
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Re: Problems making calls from USA

I have gone into settings and can't find plans and devices. I have an oldish motorola that takes photos, not a fancy phone. As you can tell i am a bit of a luddite.

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Forum Team (Retired) Mat_H
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Re: Problems making calls from USA

Hi Bandemills,

 

Thanks for coming back to me Smiley Happy

 

In your online account here, you will see Plans And devices once you've logged in.

 

If you don't have an account, feel free to register.

 

Let me know how you get on.

 

Thanks,


Mat


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bandemills
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Message 5 of 9
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Re: Problems making calls from USA

Roaming is active

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Superuser
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Re: Problems making calls from USA

Its possible that the networks you used before (Im assuming as you say has stopped working) may no longer be available as part of upgrades on USA networks.

 

Maybe if you tell us which handset /model we could check for you?

 

 

 

 

 

 


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bandemills
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Re: Problems making calls from USA

It is a motorola I think W375. Network I can pick up is T mobile

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Superuser
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Re: Problems making calls from USA

Thats correct. I mean I know you know that, but

 

Phone is Tri Band, should pick up a network using any of those frequencies.

 

T Mobile  is on 1900 which is 2G compatible so you should be good to go.

 

So no reason it should not work.

 

Sorry thought we could maybe find a workaround. Looks like an issue with your phone connecting to a partner network. Thats over to Virgin Mobile for a solution....

 

 

 

 

 


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bandemills
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Message 9 of 9
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Re: Problems making calls from USA

Many thanks for trying. I'll contact them when I'm home to hopefully sort it for my next trip

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