I have been trying for some time to change my tariff. Every time I go through the process on My Account, choosing the tariff I want, and when I press Confirm I get to an error message page, saying "Oops, something went wrong. Please try again in a few minutes". I have tried several times over the last month or so and get this message every time.
I am having the exact same problem. Despite finding telephone difficult to hear ( seriously, why don't virgin have deaf accessible?) I have tried the call centre several time but its always closed - surely theres another option here?
Virgin have options for people who find voice use of the phone difficult. Click the "Accessibility" link at the bottom of this page. This might help you.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.