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SuePeters
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Premium text received

this has come up several times on my account premium Text received  £3 a time

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Forum Team (Retired) Mat_H
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Re: Premium text received

Hi Suepeters,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've been charged for premium texts. I want to get this all sorted for you.

 

Are you able to let me know the number that's charging you for this so I can provide you with assistance on stopping it?

 

Let me know as soon as you can.


Thanks,

Mat


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SuePeters
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Message 3 of 5
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Re: Premium text received

what are all these Premium text received for pls

11 Mar 22:58 700140411
14 Mar 17:14 700140411
16 Mar 14:17 700138345
18 Mar 23:25 700138345
19 Mar 23:07 700138345
22 Mar 01:31 700174232
22 Mar 22:18 700138345
24 Mar 16:40 700138345
31 Mar 12:55 700138345
31 Mar 23:56 700138345

 

Sue Peters

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SuePeters
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Message 4 of 5
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Re: Premium text received

11 Mar 22:58 700140411
14 Mar 17:14 700140411
16 Mar 14:17 700138345
18 Mar 23:25 700138345
19 Mar 23:07 700138345
22 Mar 01:31 700174232
22 Mar 22:18 700138345
24 Mar 16:40 700138345
31 Mar 12:55 700138345
31 Mar 23:56 700138345
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Moderator
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Message 5 of 5
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Re: Premium text received

Hi SuePeters

 

I'm sorry to hear of the problems you have had with these premium numbers. The best way to get these to stop is to reply back to the number STOP or STOP ALL in capitals. This should prevent any further problems.

 

Let us know how you get on

Ty


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