Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your step-daughter being charged for premium rate text messages.
In order to look into this issue further, please give us a call on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone) so that we can investigate the charges for you.
Thanks for your response, but I just wanted to know what was causing the premier texts. They are being automatically refunded, so no charges are being levied. However, this is a repeat of an issue Virgin had a couple of years ago.
Unfortunately, I do not like to ring, as on two previous occasions I have been on the phone for over an hour and my issue wasn't resolved.
Can you please therefore confirm that this issue has been identified and when it will be rectified.
Thanks for getting back to me. I'll be happy to look into this for you to see if I can find out more what's causing this. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.