Menu
Reply
  • 6
  • 0
  • 0
ellam92
Joining in
146 Views
Message 1 of 2
Flag for a moderator

Premium number

I am being charged premium text for just one number(family member) 15p every time. Only been happening over the last 3 months. How do we stop this? I have unlimited texts. 

0 Kudos
Reply

Helpful Answers
  • 3.83K
  • 899
  • 1.7K
Superuser
Superuser
253 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Premium number

Hi ellam92,

 

is it a mobile number beginning 074?

If so Virgin Mobile are aware of the issue and working to resolve it.

You can get refunded the charges by calling customer services (free) on 789 from your mobile.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply

All Replies
  • 3.83K
  • 899
  • 1.7K
Superuser
Superuser
254 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Premium number

Hi ellam92,

 

is it a mobile number beginning 074?

If so Virgin Mobile are aware of the issue and working to resolve it.

You can get refunded the charges by calling customer services (free) on 789 from your mobile.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply