Why do I get charged for a premium message to a standard mobile? It's only one number that this happens and it's not every message sent.
Welcome to the forums
I'm really sorry that you're being charged for premium texts to a standard number. We're aware of this problem on our side. So we can look into this for you, please give us a call on 789 or 0345 6000 789. The team can investigate this.
Give us a call and let me know how you get on.
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How are you getting on with this ECarr?
Let me know if you need anything at all
We'd be sorry to lose you as a customer ecarr.
We'll be working to get this sorted for you as soon as possible.