Menu
Reply
  • 2
  • 0
  • 0
ecarr
Joining in
104 Views
Message 1 of 5
Flag for a moderator

Premium messages

Why do I get charged for a premium message to a standard mobile? It's only one number that this happens and it's not every message sent.

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
78 Views
Message 2 of 5
Flag for a moderator

Re: Premium messages

Hi Ecarr,

 

Welcome to the forums Smiley Happy


I'm really sorry that you're being charged for premium texts to a standard number. We're aware of this problem on our side. So we can look into this for you, please give us a call on 789 or 0345 6000 789. The team can investigate this.

 

Give us a call and let me know how you get on.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
62 Views
Message 3 of 5
Flag for a moderator

Re: Premium messages

How are you getting on with this ECarr?


Let me know if you need anything at all Smiley Happy


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 2
  • 0
  • 0
ecarr
Joining in
54 Views
Message 4 of 5
Flag for a moderator

Re: Premium messages

I have had the charges refunded but been told I need to phone back every month to get any charges refunded. Think I'll be looking at a new contract.
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
34 Views
Message 5 of 5
Flag for a moderator

Re: Premium messages

We'd be sorry to lose you as a customer ecarr.

 

We'll be working to get this sorted for you as soon as possible.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos