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Premium Text Charge on 80150

On the Virgin Mobile site it gives a text number 80150 to send the word ACCOUNT to for a link to view your mobile account, the thing is virgin are displaying it as a premium Text not in tariff and are charging 3p, I've called support about it and they confirmed that it shouldn't be classed as a premium text number therefore it should be included in the tariff.
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Re: Premium Text Charge on 80150

Forgot to mention that they have removed the 3p charge so it will be deducted from my next bill although it still shows on account at present. I'll make sure it is deducted from the bill in due course.
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Re: Premium Text Charge on 80150

Hi paperclip

 

Apologies for the difficulties there, are you texting off to get a link for the My Account app?

 

Regards

Dave


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Re: Premium Text Charge on 80150

I only tested it to see what it would show but couldn't believe it charged 3p, I've had it removed from my future bill.
I know all about the app, it has issues at present.
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