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Pete63
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Premium Call and Text Charges

Dear All,

Be warned !!

We have recently changed mobile services to Virgin for three of our family. After many 'trouble free' years with T-Mobile (EE) within 1 month at Virgin we were receiving expensive Premium Text Messages and even more expensive Premium Calls on mobiles that had not been made.

Across two of the three new phones we had a accumulated charges of £109 and £125.

Multiple text messages costing £2.50 and calls costing £26+.

I am still trying to sort this out as Virgin are a total waste of time.

Text Numbers involved

84684,88250, 700036084, 700146101, 700146429, 700144163, 64564, 700174224.

Premium Call

09116130202

These text messages and calls came across two separate numbers. My 12 year old daughter is distraught with a bill of £109 in less that 4 weeks (£95 being billed on 2nd May) -

I have identified some of the numbers and they come from different places.

Someone has suggested that customer details have been sold - I am not sure about this.

What do you think Mr Branson?

Anyway just a warning to all - I have contacted Phonepayplus so waiting for some information.

 

Totally unhappy bunny !!!

Pete

 

 

 

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Premium Call and Text Charges

Hi Pete63, 

 

Thanks for posting your concerns here, apologies for all the troubles you've had.

 

I've sent you a PM ( red envelope at the top) with some information attached for you.

 

It would be great if you could reply to me there and we'll take a look for you.

 

I look forward to hearing from you,

Thanks,

Adam. 


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