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andy6
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Praise

Checked my mobile yesterday and found I've used £84. I had a £5 data only monthly contract, but had called Virgin to change to a £5 calls and data package which they said would be done in 24 hours. new phone ordered so could use this at home. once phone arrived we started to use but was still on data only, which I thought had been changed, and received the above costs. NOW THE GOOG NEWS called virgin in an annoyed state to cancel, explained what had happened and in nutshell all sorted and now told sim will change on 2nd April as should have been  told in first place. THANK-YOU Virgin great out come 

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Forum Team
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Re: Praise

Hi andy6,

 

Thanks for stopping by and posting.

 

Sorry about the confusion initially about the new deal. I'm really pleased to hear they were able to give you a prompt resolution.

 

Let me know if you need anything else.

 

Thanks


Rich
Forum Team
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