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Nannaju
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Message 1 of 8
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Porting of old number !!

Day 6 and my 84yr Dad still waiting for his old number which ee ported to Virgin on the 30th they've advised him to keep removing his sim and could be another 5 days is this acceptable when they said 48hrs !!!
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enlli
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Message 2 of 8
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Re: Porting of old number !!

Judging by some posts on here Virgin see to have ongoing problems with porting

http://community.virginmedia.com/t5/Virgin-Mobile/Does-anyone-know-what-the-ACTUAL-issue-is-with-Vir...

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Nannaju
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Message 3 of 8
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Re: Porting of old number !!

Thank you I'll check it out
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Forum Team
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Message 4 of 8
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Re: Porting of old number !!

Hi Nannaju

Welcome to the community Smiley Happy

I'm sorry to hear about the issues your father has had with the number port.

Usually the number transfer completes within 24 hours, however there can sometimes be delays if we're waiting for more information from the originating network.

I can see it's a few days since you posted, has your dad now got this sorted or can we still offer some assistance?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Nannaju
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Message 5 of 8
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Re: Porting of old number !!

No joy at all, many many phone calls and still not sorted !!
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Nannaju
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Message 6 of 8
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Re: Porting of old number !!

I've checked his number was ported from ee on 30th of June.
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Forum Team
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Re: Porting of old number !!

Hi Nannaju

Thanks for getting back in touch.

I'm really sorry to hear this hasn't been resolved.

I've dropped you a PM with some more information - please respond to the PM directly and we'll get you some help with this.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Nannaju
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Message 8 of 8
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Re: Porting of old number !!

Ok thank you.
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