On 24th April, I went to a Virgin store, bought a sim, gave pac code for my existing number. After inputting the details in the system, I was told to replace the sim when it stopped working on 26th April. When my existing number stopped working on 26th April, I inserted the new Virgin sim. Since then my experience has been nothing short of a nightmare!
Initially Virgin blamed Three for not porting out properly and asked me to speak to them. I spoke to Three, they confirmed that the porting out was successful and the account was closed.
Then an IT ticket was raised and after 5 working days, I was told the sim that was given to me in the store was a dead sim and that was the reason for the sim not working.
Another IT ticket was raised to get a new sim with my number...After 5 working days, the IT ticket was closed as 'resolved'.
Now Virgin says the IT ticket was reopened and it will take another 5 working days.
My mobile number has been with me for more than 10 years and all my world wide contacts have that number. More importantly, I am between jobs now and my CV has this number.
It has been three weeks now. How can Virgin not have some competent person to look in to these issues and get them fixed? I am losing confidence in virgin day by day.