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Megmac
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Porting Nightmare 12 days now and no word from Virg

It is now day 12 and have been left without any incoming calls or texts after moving from vodafone to Virgin... Spoken with Virgin customer services every day and have been passed around to various departments who assure me all will be resolved after midnight.... This is now day 12 and still are not able to receive calls or texts

Spoke to virgin customer services today ...Steve... Who said there was no point speaking to the  mobile number porting team as they were very busy and to speak to them would just delay things 

not able to work  as no one can contact me !

for a communications company this is very poor 

 

 

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Forum Team (Retired) Mat_H
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Re: Porting Nightmare 12 days now and no word from Virg

Hi Megmc,

 

Welcome to the forums.


I'm really sorry that you're having issues with porting over to us. Can you let me know what measures on the team have done regarding this? Let me know if they've raised any IT tickets for you.

 

If you'd like me to look into this for you, feel free to PM me your full name mobile number and 3 characters of your password by clicking on my face and selecting the send me a message option on the right.

 

Looking forward to hearing from you.

 

Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: Porting Nightmare 12 days now and no word from Virg

Hi Megmc,


How are you getting on with this currently?

Let me know if you need me to look into anything for you Smiley Happy


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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